Frequently asked questions
A few things to know before making your first wish.
What can I design?
You can explore ideas for clothing, bags, accessories, costumes, home objects and other physical products. Creating a concept doesn’t mean it can be manufactured. Some requests need further review, changes or may be declined.
Are the gallery items already for sale?
The gallery shows design inspiration, not stock. Select an image to use it as a starting point for your own design. Add your details to request a price; availability depends on the item and its production requirements.
Do I need a description and a photo?
No. Start with a reference photo or a description of at least four characters. You can use both when you want to explain particular details.
How do I give you my size?
For clothing and footwear, tell us about something that already fits: its brand, style, size and sizing system, if known. You can also enter a size or measurements. A brand reference helps us understand your fit; we may still need clarification or measurements before making the item.
How much will my design cost?
The price depends on your design, quantity, materials, size and delivery destination. Add those details to see a quote. Where a fixed total is shown, you won’t see added fees at checkout. Some categories require review before payment becomes available.
When do I pay?
If checkout is available for your request, you pay after reviewing your total and the payment terms. Production and delivery details are confirmed after payment and before making begins. Creating an image alone never charges your card.
When will it arrive?
There is no single delivery time for every custom design. We confirm the production plan and delivery window after reviewing your order. Please plan for about a month to allow time for production and shipping.
Can I change my order or get a refund?
Contact us before production if you need a change. Changes need review and your approval. If a cancellation option is shown on your order page, you can request cancellation and a refund there. See Delivery, cancellations & refunds for how we handle requests and items we cannot fulfill.